The art of communication: strategies to improve patient and information flow : radiology perspective.

The art of communication involves understanding the needs of the person with whom one is interacting. The radiologist must be an expediter and a consultant. Face-to-face, eyeball-to-eyeball communication is almost always best. Nonverbal communication must be aligned with verbal principles. The radiologist must build trust to have successful communication and fulfill the role of a consultant who adds value to a child's health care. This occurs most easily by increased visibility and face-to-face discussion.