Modeling workflow and information flow in chronic disease care.

Informatics applications may facilitate improved chronic disease care, but designing for this environment may have unique requirements. Clinic specific and generalized models of workflow and information flow were developed based data from over 150 hours of direct observation in three chronic disease clinics. Semi-structured interviews were also conducted to gather additional data and to verify the models. These models can be used to design more effective informatics tools for chronic disease care.