Evaluation of hospital care in a radiotherapy department in north-eastern Italy.

Assessment of the quality of care and patients' satisfaction has become an increasingly needed area of research. The present study investigated various qualitative and quantitative aspects of provision of care and interaction between cancer outpatients and medical and nursing staff within a radiotherapy department in Pordenone, north-eastern italy. A total of 368 outpatients were contacted: 258 completed the questionnaire (response rate 70%). No difference emerged between respondents and non-respondents as concerning age, sex, marital status, clinical stage, cancer type and reason for referral. Significant differences were found for education and type of work, white collar and better educated patients being more frequent among respondents. Most of the patients reported good or very good levels of satisfaction with major aspects of care provision and relationship with medical and nursing staff. Length of time spent in various administrative procedures, cost of the therapy and change of attending physician in different examinations were the issues commented upon relatively less favourably. Reported waiting time for each medical examination exceeded 1 hour in approximately half of the patients. Improvement in hospital services constituted the priority, according to male patients. Public transportation concerned most women's and elderly patients' attention. Among elderly patients, the need for better provision of care at home was also deeply felt.