OBJECTIVE: This project explored the communication processes associated with poison control center calls. METHODS: In this preliminary study, we adapted the Roter Interaction Analysis System to capture staff-caller dialogue. This involved case selection, wherein adherence and non-adherence cases were selected; call linkage to medical records, where case records were linked with voice recordings; and application of Roter Interaction Analysis System to calls. RESULTS: Results indicate that communications are predominantly provider-driven. Patient age and percentage of staff partnership statements were significantly associated with adherence at the 0.05 level. Increases in age were associated with decreases in adherence to recommendations (p < 0.001). Increases in percentage of staff partnership statements (over all staff talk) were associated with increases in adherence (p = 0.013). CONCLUSION: This line of research could lead to evidence-based guidelines for effective staff-caller communication, increased adherence rates, and improved health outcomes.
OBJECTIVE: This project explored the communication processes associated with poison control center calls. METHODS: In this preliminary study, we adapted the Roter Interaction Analysis System to capture staff-caller dialogue. This involved case selection, wherein adherence and non-adherence cases were selected; call linkage to medical records, where case records were linked with voice recordings; and application of Roter Interaction Analysis System to calls. RESULTS: Results indicate that communications are predominantly provider-driven. Patient age and percentage of staff partnership statements were significantly associated with adherence at the 0.05 level. Increases in age were associated with decreases in adherence to recommendations (p < 0.001). Increases in percentage of staff partnership statements (over all staff talk) were associated with increases in adherence (p = 0.013). CONCLUSION: This line of research could lead to evidence-based guidelines for effective staff-caller communication, increased adherence rates, and improved health outcomes.
Authors: Lisa A Cooper; Debra L Roter; Rachel L Johnson; Daniel E Ford; Donald M Steinwachs; Neil R Powe Journal: Ann Intern Med Date: 2003-12-02 Impact factor: 25.391
Authors: Lee Ellington; Lisa Kennedy Sheldon; Sonia Matwin; Jackie A Smith; Mollie Merkley Poynton; Barbara Insley Crouch; E Martin Caravati Journal: J Emerg Nurs Date: 2008-06-27 Impact factor: 1.836
Authors: Lee Ellington; Mollie Rebecca Poynton; Maija Reblin; Seth Latimer; Heather K W Bennett; Barbara Crouch; E Martin Caravati Journal: Clin Toxicol (Phila) Date: 2011-04 Impact factor: 4.467
Authors: E M Caravati; S Latimer; M Reblin; H K W Bennett; M R Cummins; B I Crouch; L Ellington Journal: Clin Toxicol (Phila) Date: 2012-08-13 Impact factor: 4.467