PURPOSE: This study aims to explore the relationship between nurses' perceptions of empowerment and patient satisfaction using Kanter's theory as adapted by Laschinger and others. RESEARCH QUESTION: Is there a positive relationship between nurses' perceptions of empowerment and patient satisfaction? METHOD: A descriptive correlational design was used. Instruments used were the Conditions of Work Effectiveness Questionnaire II, which measures nurse empowerment, and the Press Ganey Associates Patient Satisfaction Surveys, which measures patient satisfaction. RESULTS/ CONCLUSIONS: Significant relationships were found between nurses' perceptions of empowerment and access to information, opportunity, support, and resources. A significant positive correlation was found between nurses' perceptions of empowerment and patient satisfaction (r = .052; p < .05). Limitations of this study are presented, as well as recommendations for future research.
PURPOSE: This study aims to explore the relationship between nurses' perceptions of empowerment and patient satisfaction using Kanter's theory as adapted by Laschinger and others. RESEARCH QUESTION: Is there a positive relationship between nurses' perceptions of empowerment and patient satisfaction? METHOD: A descriptive correlational design was used. Instruments used were the Conditions of Work Effectiveness Questionnaire II, which measures nurse empowerment, and the Press Ganey Associates Patient Satisfaction Surveys, which measures patient satisfaction. RESULTS/ CONCLUSIONS: Significant relationships were found between nurses' perceptions of empowerment and access to information, opportunity, support, and resources. A significant positive correlation was found between nurses' perceptions of empowerment and patient satisfaction (r = .052; p < .05). Limitations of this study are presented, as well as recommendations for future research.
Authors: Renate Amm Kieft; Brigitte B J M de Brouwer; Anneke L Francke; Diana M J Delnoij Journal: BMC Health Serv Res Date: 2014-06-13 Impact factor: 2.655
Authors: Muhammad Asif; Arif Jameel; Abid Hussain; Jinsoo Hwang; Noman Sahito Journal: Int J Environ Res Public Health Date: 2019-07-04 Impact factor: 3.390