AIM: The patients' views on the services provided play an important role in improving the quality of care. The clients' view on services provided in psychiatric hospital--a qualitative evaluation is the aim of the presented study. METHOD: During the year, 1190 responders--before their discharge from the hospital--answered the questionnaire entirely anonymously--51 questionnes (2 open), aimed to monitor the quality of the services provided from admission to discharge. RESULTS: In open questions 748 positive and 370 negative comments were received. The positive comments described mainly the staff attitude and professional competences. The negative ones concerned mainly the discomfort and inconvenience due to the restrictions related to the psychiatric specificity, accommodation conditions and staff misbehaviour and lack of concern. CONCLUSIONS: In order to improve the quality of the services provided, the structural changes in mental health care are necessary as well as additional funding. Reorganisation in mental health care--the services provided in the community settings may indirectly improve the hospitalisation conditions.
AIM: The patients' views on the services provided play an important role in improving the quality of care. The clients' view on services provided in psychiatric hospital--a qualitative evaluation is the aim of the presented study. METHOD: During the year, 1190 responders--before their discharge from the hospital--answered the questionnaire entirely anonymously--51 questionnes (2 open), aimed to monitor the quality of the services provided from admission to discharge. RESULTS: In open questions 748 positive and 370 negative comments were received. The positive comments described mainly the staff attitude and professional competences. The negative ones concerned mainly the discomfort and inconvenience due to the restrictions related to the psychiatric specificity, accommodation conditions and staff misbehaviour and lack of concern. CONCLUSIONS: In order to improve the quality of the services provided, the structural changes in mental health care are necessary as well as additional funding. Reorganisation in mental health care--the services provided in the community settings may indirectly improve the hospitalisation conditions.