Improving patient safety and quality: what are the challenges and gaps in introducing an integrated electronic adverse incident and recording system within health care industry?

PURPOSE: The purpose of this paper is to present the challenges and gaps in using an electronic adverse incident recording and reporting system from a commercial supplier to an acute health care setting. DESIGN/METHODOLOGY/APPROACH: The paper used action diary, documentation and triangulation to obtain an understanding of the challenges and gaps.
FINDINGS: The paper provides health care with further understanding of the complexity, challenges and gaps of using an electronic adverse incident recording system to improve patient safety. ORIGINALITY/VALUE: This paper explains the important views of clinicians and managers in relation to improving patient safety by using an electronic adverse incident management system.