Do culturally sensitive services for Chinese in-patients make a difference?.

Hospitals in large cities provide services to an increasingly diverse linguistic and cultural clientele. Some strategies adopted to improve services to non-English speaking populations include the use of bilingual social workers, interpreters and printed translation tools. In order to identify gaps in culturally sensitive care in a Canadian teaching hospital, this study surveyed a consecutive sample of 279 Chinese in-patients to determine satisfaction with hospital experience, levels of information about hospital routines and awareness of on-site Chinese cultural services. Results were generally positive. However, satisfaction and information levels were significantly higher among those patients who were aware of culturally appropriate Chinese resources such as social workers, cultural interpreters, and culturally specific reference tools. Of particular interest are the 121 patients (44%) who were less comfortable with English, since awareness of culturally specific resources tended to make a greater difference to this sub-group. These results can potentially help health care providers improve services to patients and families from diverse cultural and linguistic groups.