Nicola J Roberts1, Martyn R Partridge. 1. Imperial College London, NHLI Division, Charing Cross Campus, St. Dunstans Road, London W6 8RP, UK. nicola.roberts@imperial.ac.uk
Abstract
OBJECTIVE: To determine the role of telephone consultations in respiratory medicine. DESIGN: An observational study. SETTING: Respiratory outpatients department in an inner London teaching hospital. PARTICIPANTS: Five-hundred sequential patients attending three different outpatient respiratory clinics. INTERVENTION: Substitution of the next intended consultation with a telephone consultation. OUTCOME MEASURES: Proportion of patients suitable for telephone consultation, their availability when telephoned, length of consultation and patient satisfaction. CONCLUSIONS: Telephone consultations are an effective alternative to traditional consultations in a third of respiratory patients attending for hospital follow-up. This style of consultation allows the option of not attending the hospital for a consultation and 23.9% had their consultation at their place of work.
OBJECTIVE: To determine the role of telephone consultations in respiratory medicine. DESIGN: An observational study. SETTING: Respiratory outpatients department in an inner London teaching hospital. PARTICIPANTS: Five-hundred sequential patients attending three different outpatient respiratory clinics. INTERVENTION: Substitution of the next intended consultation with a telephone consultation. OUTCOME MEASURES: Proportion of patients suitable for telephone consultation, their availability when telephoned, length of consultation and patient satisfaction. CONCLUSIONS: Telephone consultations are an effective alternative to traditional consultations in a third of respiratory patients attending for hospital follow-up. This style of consultation allows the option of not attending the hospital for a consultation and 23.9% had their consultation at their place of work.
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