AIMS: To highlight older people's experiences and expectations of services and the consequences for service provision, service development and research. RATIONALE: A large amount of resources have been invested in providing services for frail older people who experienced multiple hospital admissions. However, their own views are under-reported. METHOD: Semi-structured interviews with frail older people were conducted in four Scottish Health Board areas to explore the context of emergency admissions and the use of extramural services. OUTCOMES: Frail older people are high users of services but claim that services are not responsive to their main concerns: meeting individual needs, maximizing independence and helping to live fulfilled lives. Services not catering for these needs are often cancelled or left in abeyance. CONCLUSION: The same people who are targeted by care services are reluctant to engage with them. Care providers need to adopt older people's priorities to provide them with responsive patient-centred care.
AIMS: To highlight older people's experiences and expectations of services and the consequences for service provision, service development and research. RATIONALE: A large amount of resources have been invested in providing services for frail older people who experienced multiple hospital admissions. However, their own views are under-reported. METHOD: Semi-structured interviews with frail older people were conducted in four Scottish Health Board areas to explore the context of emergency admissions and the use of extramural services. OUTCOMES: Frail older people are high users of services but claim that services are not responsive to their main concerns: meeting individual needs, maximizing independence and helping to live fulfilled lives. Services not catering for these needs are often cancelled or left in abeyance. CONCLUSION: The same people who are targeted by care services are reluctant to engage with them. Care providers need to adopt older people's priorities to provide them with responsive patient-centred care.
Authors: Deniz Cetin-Sahin; Francine Ducharme; Jane McCusker; Nathalie Veillette; Sylvie Cossette; T T Minh Vu; Alain Vadeboncoeur; Paul-André Lachance; Rick Mah; Simon Berthelot Journal: J Patient Exp Date: 2019-04-08
Authors: Barbara D'Avanzo; Rachel Shaw; Silvia Riva; Joao Apostolo; Elzbieta Bobrowicz-Campos; Donata Kurpas; Maria Bujnowska-Fedak; Carol Holland Journal: PLoS One Date: 2017-07-19 Impact factor: 3.240