An information theoretic measure for the evaluation of ordinal scale data.

This article describes a new measure of dispersion as an indication of consensus and dissention. Building on the generally accepted Shannon entropy, this measure utilizes a probability distribution and the ordered ranking of categories in an ordinal scale distribution to yield a value confined to the unit interval. Unlike other measures that need to be normalized, this measure is always in the interval 0 to 1. The measure is typically applied to the Likert scale to determine degrees of agreement among ordinal-ranked categories when one is dealing with data collection and analysis, although other scales are possible. Using this measure, investigators can easily determine the proximity of ordinal data to consensus (agreement) or dissention. Consensus and dissention are defined relative to the degree of proximity of values constituting a frequency distribution on the ordinal scale measure. The authors identify a set of criteria that a measure must satisfy in order to be an acceptable indicator of consensus and show how the consensus measure satisfies all the criteria.