PURPOSE: To evaluate an emergency department's use of a mental health triage and mental health crisis counsellor for persons presenting with mental health concerns. METHOD: Mixed method (qualitative and quantitative), multiple measures. RESULTS: Significant pre- and post-intervention reductions for wait time, security incidents and hospital admissions were found. Follow ups with a community agency, medications and a psychiatrist increased post-intervention, while follow ups with detox decreased post-intervention. CONCLUSIONS: The qualitative and quantitative findings are congruent with other studies supporting the use of properly implemented mental health triage and crisis counsellors to improve the care of persons with mental health concerns.
PURPOSE: To evaluate an emergency department's use of a mental health triage and mental health crisis counsellor for persons presenting with mental health concerns. METHOD: Mixed method (qualitative and quantitative), multiple measures. RESULTS: Significant pre- and post-intervention reductions for wait time, security incidents and hospital admissions were found. Follow ups with a community agency, medications and a psychiatrist increased post-intervention, while follow ups with detox decreased post-intervention. CONCLUSIONS: The qualitative and quantitative findings are congruent with other studies supporting the use of properly implemented mental health triage and crisis counsellors to improve the care of persons with mental health concerns.
Authors: Jonathan A Schulz; Megha Ramaswamy; Vicki Collie-Akers; Sonia Jordan; Lyndsie M Koon; Robert Tryanski Journal: Community Ment Health J Date: 2021-01-10
Authors: Michele P Hamm; Martin Osmond; Janet Curran; Shannon Scott; Samina Ali; Lisa Hartling; Rebecca Gokiert; Mario Cappelli; Gary Hnatko; Amanda S Newton Journal: Pediatr Emerg Care Date: 2010-12 Impact factor: 1.454