Reactions to internal and external criticism of outgroups: social convention in the intergroup sensitivity effect.

Recent research has documented the intergroup sensitivity effect (ISE) whereby people respond more favorably to internal versus external criticism of their group. The present studies examine the reactions of bystanders who do not belong to the criticized group and whose reactions are therefore more likely to be informed by social conventions than by defensiveness. Studies 1 and 2 presented British participants with criticisms of Australians, manipulating their ostensible source. These British bystanders exhibited the ISE, responding more favorably to the speaker and comments when the critic was Australian rather than non-Australian. These responses were driven by the perceived motives of speakers rather than their level of experience with the group (Study 2). Study 3 provides direct evidence that internal criticism is more conventionally acceptable than is external criticism.