Correlation among client satisfaction, nursing perception of outcomes, and organizational variables.

Client satisfaction as an outcome measure provides useful information to home healthcare managers. After a review of client satisfaction instruments in home healthcare, a study of 38 home health sites indicated that clients had a high level of satisfaction with nursing care. A correlational descriptive study compared the client satisfaction to the Community Health Nursing Outcomes Inventory. Findings suggest that client satisfaction was higher when nurses perceive meeting clients' psychosocial needs, when nurses and supervisors maintain a good working relationship, and when nurses use guidelines to direct nursing practice.