Literature DB >> 16292013

Improving outpatient health care quality: understanding the quality dimensions.

Keith F Ward1, Erik Rolland, Raymond A Patterson.   

Abstract

Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality factors explain approximately 51 percent of the variation in overall patient-perceived health care quality.

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Year:  2005        PMID: 16292013     DOI: 10.1097/00004010-200510000-00010

Source DB:  PubMed          Journal:  Health Care Manage Rev        ISSN: 0361-6274


  1 in total

1.  Impact of Service Quality on In-Patients' Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country.

Authors:  Nhi Xuan Nguyen; Khoa Tran; Tuyet Anh Nguyen
Journal:  Patient Prefer Adherence       Date:  2021-11-17       Impact factor: 2.711

  1 in total

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