Literature DB >> 1628560

The management of patient complaints and dissatisfaction.

L R Schwartz1, D T Overton.   

Abstract

Patient satisfaction is an integral component of the measurement of health care quality. Proper attention to patient complaints is one part of a patient satisfaction management strategy aimed at revealing and alleviating the causes of patient dissatisfaction.

Entities:  

Mesh：

Year:  1992        PMID： 1628560

Source DB:  PubMed          Journal:  Emerg Med Clin North Am        ISSN： 0733-8627            Impact factor:   2.264


  4 in total

1.  Setting up a quality assurance programme at the medical emergency department of a university hospital: promises and limitations.

Authors:  J B Wasserfallen; O Moeschler; B Yersin
Journal:  Soz Praventivmed       Date:  2001

2.  Healthcare provider complaints to the emergency department: a preliminary report on a new quality improvement instrument.

Authors:  R T Griffey; J S Bohan
Journal:  Qual Saf Health Care       Date:  2006-10

3.  Waiting and interaction times for patients in a developing country accident and emergency department.

Authors:  K Banerjea; A O Carter
Journal:  Emerg Med J       Date:  2006-04       Impact factor: 2.740

4.  Comparison of complaints to the intensive care units and those to the general wards: an analysis using the Healthcare Complaint Analysis Tool in an academic medical center in Taiwan.

Authors:  Jih-Shuin Jerng; Szu-Fen Huang; Hsin-Yu Yu; Yi-Chun Chan; Huang-Ju Liang; Huey-Wen Liang; Jui-Sheng Sun
Journal:  Crit Care       Date:  2018-12-06       Impact factor: 9.097
  4 in total

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