| Literature DB >> 12638369 |
Koichiro Otani1, Richard S Kurz, Thomas E Burroughs, Brian Waterman.
Abstract
This article considers several models of how patients integrate their reactions to hospital attributes and how these reactions impact their overall satisfaction and behavioral intentions. It finds that patients combine their reactions to the attributes by means of noncompensatory and nonlinear models to form their overall satisfaction or behavioral intentions.Entities:
Mesh：
Year: 2003 PMID： 12638369 DOI： 10.1097/00004010-200301000-00002
Source DB: PubMed Journal: Health Care Manage Rev ISSN： 0361-6274