| Literature DB >> 12584461 |
Barbara Valanis1, Christine Tanner, Susan Randles Moscato, Susan Shapiro, Shigeko Izumi, Marion David, Connie Keyes, Ann Mayo.
Abstract
Although telephone advice nursing is the fastest-growing nursing specialty, useful information to guide managers' decisions about how best to structure and support advice services to achieve desired outcomes is unavailable. We identified issues and variables relevant to outcomes of telephone advice from the perspectives of callers, nurses, and the system. Subsequently, we derived a model for studying factors affecting nursing advice outcomes that will help managers identify modifiable factors to improve outcomes of care.Mesh：
Year: 2003 PMID： 12584461 DOI： 10.1097/00005110-200302000-00005
Source DB: PubMed Journal: J Nurs Adm ISSN： 0002-0443 Impact factor: 1.737