OBJECTIVE: To compare patient characteristics and types of questions from individuals who consulted a toll-free telephone number with individuals who consulted a free information site on the Internet. METHOD: Characteristics of all individuals and the questions they asked on both services in the month of February 2000 were analysed. RESULTS: There were several differences between individuals who consulted both services. Individuals who asked questions through the Internet were younger and consisted of a relatively higher percentage of men than individuals who used the telephone. CONCLUSION: Different services can meet the needs of different patient groups.
OBJECTIVE: To compare patient characteristics and types of questions from individuals who consulted a toll-free telephone number with individuals who consulted a free information site on the Internet. METHOD: Characteristics of all individuals and the questions they asked on both services in the month of February 2000 were analysed. RESULTS: There were several differences between individuals who consulted both services. Individuals who asked questions through the Internet were younger and consisted of a relatively higher percentage of men than individuals who used the telephone. CONCLUSION: Different services can meet the needs of different patient groups.
Authors: Ling Li; Rebecca Lake; Magdalena Z Raban; Mary Byrne; Maureen Robinson; Johanna Westbrook; Melissa T Baysari Journal: BMC Health Serv Res Date: 2017-03-14 Impact factor: 2.655