N Knudtson1. 1. Lake Mills Clinic-Mayo Health System, 309 South, 10th Avenue East, Lake Mills, IA 50450, USA. knudtson.nancy@mayo.edu
Abstract
PURPOSE: To determine the level of patient satisfaction with service provided by nurse practitioners (NP) to rural patients. DATA SOURCES: Original research utilizing the Nurse Practitioner Satisfaction Instrument (NPSI), developed by the researcher and completed by a convenience sample of 93 rural patients. CONCLUSIONS: Overall there was a high level of patient satisfaction with NP service. Significant relationships (p < or = .05) were identified between patient satisfaction and the subject's age, educational level, familiarity with the NP seen, overall health, satisfaction with expectations of service being met, and likelihood to recommend the NP to others. IMPLICATIONS FOR PRACTICE: These findings can be used to support the effectiveness of NP providers and the need for less restriction in reimbursement policies, which in turn, may improve access to care in rural and underserved areas.
PURPOSE: To determine the level of patient satisfaction with service provided by nurse practitioners (NP) to rural patients. DATA SOURCES: Original research utilizing the Nurse Practitioner Satisfaction Instrument (NPSI), developed by the researcher and completed by a convenience sample of 93 rural patients. CONCLUSIONS: Overall there was a high level of patient satisfaction with NP service. Significant relationships (p < or = .05) were identified between patient satisfaction and the subject's age, educational level, familiarity with the NP seen, overall health, satisfaction with expectations of service being met, and likelihood to recommend the NP to others. IMPLICATIONS FOR PRACTICE: These findings can be used to support the effectiveness of NP providers and the need for less restriction in reimbursement policies, which in turn, may improve access to care in rural and underserved areas.
Authors: Salim S Virani; Thomas M Maddox; Paul S Chan; Fengming Tang; Julia M Akeroyd; Samantha A Risch; William J Oetgen; Anita Deswal; Biykem Bozkurt; Christie M Ballantyne; Laura A Petersen Journal: J Am Coll Cardiol Date: 2015-10-20 Impact factor: 24.094