An approach to assess level of satisfaction of the residents in relation to SWM system.

The issue of managing solid waste (SW), especially in the major cities, is of growing concern to the municipal organisations in India. The present performance of the system is recognised to be unsatisfactory. This paper delineates an approach to quantify the satisfaction level of the residents as a measure of performance of the system and also presents a case study in a major city. The results show the validity of the approach.