OBJECTIVE: To assess patients', clinicians' and referrers' satisfaction with care in newly referred psychiatric patients and to compare these with standard quality indicators such as waiting times used by the service. METHOD: A random sample of all new adult psychiatric patients presenting over a 4-month period in 2 successive years to an inner-city psychiatric service was assessed. RESULTS: One hundred and thirteen (68%) of 167 randomly selected patients were seen. Independent evidence of service performance showed that patient satisfaction, but not clinician or referrer satisfaction, was a more accurate indicator of quality of care than standard indicators. CONCLUSION: Simple ratings of patient satisfaction alone may be useful indicators of quality of psychiatric care.
OBJECTIVE: To assess patients', clinicians' and referrers' satisfaction with care in newly referred psychiatricpatients and to compare these with standard quality indicators such as waiting times used by the service. METHOD: A random sample of all new adult psychiatricpatients presenting over a 4-month period in 2 successive years to an inner-city psychiatric service was assessed. RESULTS: One hundred and thirteen (68%) of 167 randomly selected patients were seen. Independent evidence of service performance showed that patient satisfaction, but not clinician or referrer satisfaction, was a more accurate indicator of quality of care than standard indicators. CONCLUSION: Simple ratings of patient satisfaction alone may be useful indicators of quality of psychiatric care.
Authors: Jennifer L Strauss; Jennifer B Zervakis; Karen M Stechuchak; Maren K Olsen; Jeffrey Swanson; Marvin S Swartz; Morris Weinberger; Christine E Marx; Patrick S Calhoun; Daniel W Bradford; Marian I Butterfield; Eugene Z Oddone Journal: Community Ment Health J Date: 2012-09-28
Authors: Agnes K Ayton; Michael P Mooney; Kate Sillifant; Jonathan Powls; Hufrize Rasool Journal: Soc Psychiatry Psychiatr Epidemiol Date: 2007-08-13 Impact factor: 4.328
Authors: Steve Lauriks; Marcel Ca Buster; Matty As de Wit; Onyebuchi A Arah; Niek S Klazinga Journal: BMC Public Health Date: 2012-03-20 Impact factor: 3.295