Literature DB >> 10782440

A question and answer E-mail system for responding to query from the general public with which the system manager can identify delayed replies.

T Kato1, E Hanada, K Takano, Y Antoku, Y Nose.   

Abstract

We constructed a question and answer system for direct delivery of E-mail queries from the general public to the proper hospital representative and with which the system administrator can monitor E-mail replies. The system consists of two sub-systems; one is an E-mail questionnaire sub-system that automatically delivers E-mail queries to the proper person and an E-mail reply monitor sub-system with which the system administrator can monitor the E-mail replies. The monitor system compares the origin address of the E-mail reply and the destination address on a questionnaire filled out at the time the query is made. In a test of the system, 56 queries were received in 31 days, with 37 replied to. The interval from receipt of an E-mail query to reply was calculated. Nineteen replies were submitted within 2 days.

Entities:  

Mesh:

Year:  2000        PMID: 10782440     DOI: 10.1023/a:1005476928236

Source DB:  PubMed          Journal:  J Med Syst        ISSN: 0148-5598            Impact factor:   4.460


  8 in total

1.  Use of electronic mail for postoperative follow-up after ambulatory surgery.

Authors:  J E Ellis; P A Klock; D J Mingay; M F Roizen
Journal:  J Clin Anesth       Date:  1999-03       Impact factor: 9.452

2.  Computer assisted medical diagnosis using the Web.

Authors:  L P Seka; A Fresnel; D Delamarre; C Riou; A Burgun; B Pouliquen; R Duvauferrier; P Le Beux
Journal:  Int J Med Inform       Date:  1997-11       Impact factor: 4.046

3.  Special considerations for WEB-based clinical database applications.

Authors:  A B Smith; A W Hahn
Journal:  Biomed Sci Instrum       Date:  1997

4.  Psychiatrist says counselling via e-mail may be yet another medical use for Internet.

Authors:  C Johnston
Journal:  CMAJ       Date:  1996-12-01       Impact factor: 8.262

Review 5.  Electronic patient-physician communication: problems and promise.

Authors:  K D Mandl; I S Kohane; A M Brandt
Journal:  Ann Intern Med       Date:  1998-09-15       Impact factor: 25.391

6.  Guidelines for the clinical use of electronic mail with patients. The AMIA Internet Working Group, Task Force on Guidelines for the Use of Clinic-Patient Electronic Mail.

Authors:  B Kane; D Z Sands
Journal:  J Am Med Inform Assoc       Date:  1998 Jan-Feb       Impact factor: 4.497

7.  Requests for medical advice from patients and families to health care providers who publish on the World Wide Web.

Authors:  L E Widman; D A Tong
Journal:  Arch Intern Med       Date:  1997-01-27

8.  The utility of electronic mail as a medium for patient-physician communication.

Authors:  R A Neill; A G Mainous; J R Clark; M D Hagen
Journal:  Arch Fam Med       Date:  1994-03
  8 in total
  1 in total

1.  Internet and technology transfer in acute care hospitals in the United States: survey-2000.

Authors:  M Hatcher
Journal:  J Med Syst       Date:  2001-12       Impact factor: 4.460

  1 in total

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