Literature DB >> 10657325

Patients, but not doctors, like mediation for settling claims.

C Dyer.   

Abstract

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Year:  2000        PMID： 10657325      PMCID： PMC1127140     

Source DB:  PubMed          Journal:  BMJ        ISSN： 0959-8138


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  3 in total

1.  Patient expectations of fair complaint handling in hospitals: empirical data.

Authors:  Roland D Friele; Emmy M Sluijs
Journal:  BMC Health Serv Res       Date:  2006-08-18       Impact factor: 2.655

2.  Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study.

Authors:  R D Friele; P M Reitsma; J D de Jong
Journal:  BMC Res Notes       Date:  2015-10-01

3.  Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences.

Authors:  Roland D Friele; Emmy M Sluijs; Johan Legemaate
Journal:  BMC Health Serv Res       Date:  2008-09-30       Impact factor: 2.655
  3 in total

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