Literature DB >> 10302171

The role of expectations in patient satisfaction with medical care.

C K Ross, G Frommelt, L Hazelwood, R W Chang.   

Abstract

The purpose of this article is to review research about the role of expectations in patients or consumer satisfaction and to identify theories to account for the process by which patient satisfaction is achieved. Studies are examined to suggest how expectations and satisfaction may be defined or measured and to describe the empirical support for an expectation and satisfaction relationship. The application of an expectation and satisfaction model to health care marketing is discussed.

Entities:  

Mesh：

Year:  1987        PMID： 10302171

Source DB:  PubMed          Journal:  J Health Care Mark        ISSN： 0737-3252


  24 in total

1.  Measuring quality of life: Is quality of life determined by expectations or experience?

Authors:  A J Carr; B Gibson; P G Robinson
Journal:  BMJ       Date:  2001-05-19

2.  Pragmatic model of patient satisfaction in general practice: progress towards a theory.

Authors:  R Baker
Journal:  Qual Health Care       Date:  1997-12

3.  A Randomized, Controlled Trial of Wholistic Hybrid Derived From Eye Movement Desensitization and Reprocessing and Emotional Freedom Technique (WHEE) for Self-Treatment of Pain, Depression, and Anxiety in Chronic Pain Patients.

Authors:  Daniel Benor; John Rossiter-Thornton; Loren Toussaint
Journal:  J Evid Based Complementary Altern Med       Date:  2016-07-20

4.  Nurses' evaluation of pharmacists' services--a hospital survey.

Authors:  Ahuva Lustig; Rachel Sokol; Ronit Peled; Tamar David
Journal:  Pharm World Sci       Date:  2005-08

Review 5.  What is a health expectation? Developing a pragmatic conceptual model from psychological theory.

Authors:  Jennifer Amy Janzen; James Silvius; Sarah Jacobs; Susan Slaughter; William Dalziel; Neil Drummond
Journal:  Health Expect       Date:  2006-03       Impact factor: 3.377

6.  Nonsymptomatic Factors More Strongly Associated with High-Quality End-of-Life Care than Symptomatic Factors for Community-Dwelling Older Adults with Multiple Chronic Conditions.

Authors:  Gayle Kricke; Donna Woods; Alicia Arbaje; Neil Jordan
Journal:  J Palliat Med       Date:  2019-01-07       Impact factor: 2.947

7.  Satisfaction with information used to choose prostate cancer treatment.

Authors:  Scott M Gilbert; Martin G Sanda; Rodney L Dunn; Thomas K Greenfield; Larry Hembroff; Eric Klein; Christopher S Saigal; Louis Pisters; Jeff Michalski; Howard M Sandler; Mark S Litwin; John T Wei
Journal:  J Urol       Date:  2013-12-12       Impact factor: 7.450

8.  The association of prescription status, patient age, patient gender, and patient question asking behavior with the content of pharmacist-patient communication.

Authors:  J C Schommer; J B Wiederholt
Journal:  Pharm Res       Date:  1997-02       Impact factor: 4.200

9.  A multi-method assessment of satisfaction with services in the medical home by parents of children and youth with special health care needs (CYSHCN).

Authors:  David L Wood; Quimby E McCaskill; Nancy Winterbauer; Edessa Jobli; Tao Hou; Peter S Wludyka; Kristi Stowers; William Livingood
Journal:  Matern Child Health J       Date:  2008-02-15

10.  The role of patient expectations in predicting outcome after total knee arthroplasty.

Authors:  Anne F Mannion; Stephane Kämpfen; Urs Munzinger; Ines Kramers-de Quervain
Journal:  Arthritis Res Ther       Date:  2009-09-21       Impact factor: 5.156
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