Literature DB >> 10274620

Deepening the understanding of hospital patient satisfaction: fulfillment and equity effects.

J E Swan, J C Sawyer, J G Van Matre, G W McGee.   

Abstract

Patient satisfaction surveys are widely used tools. However, they provide limited managerial information. Additional, useful insights can be gained by analyzing factors that determine satisfaction. This study reports on fulfillment of expectations equity and satisfaction survey items as predictors of overall satisfaction with, and intentions to use, a hospital.

Entities:  

Mesh：

Year:  1985        PMID： 10274620

Source DB:  PubMed          Journal:  J Health Care Mark        ISSN： 0737-3252


  6 in total

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Authors:  J Pouchot; E Trudeau; S C Hellot; G Meric; A Waeckel; J Goguel
Journal:  Qual Life Res       Date:  2005-06       Impact factor: 4.147

3.  Quality of care from the patients' perspective: from theoretical concept to a new measuring instrument.

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Journal:  Health Expect       Date:  1998-11       Impact factor: 3.377

4.  Factors affecting inpatient satisfaction: structural equation modeling.

Authors:  Bayram Sahin; Fatma Yilmaz; Keon-Hyung Lee
Journal:  J Med Syst       Date:  2007-02       Impact factor: 4.460

5.  Patients' satisfaction towards radiological service and associated factors in Hawassa University Teaching and referral hospital, Southern Ethiopia.

Authors:  Teshome Mulisa; Fasil Tessema; Hailu Merga
Journal:  BMC Health Serv Res       Date:  2017-06-26       Impact factor: 2.655

6.  User satisfaction with public oral health services in the Brazilian Unified Health System.

Authors:  Leonardo de Paula Amorim; Maria Inês Barreiros Senna; Gizelton Pereira Alencar; Lorrany Gabriela Rodrigues; Janice Simpson de Paula; Raquel Conceição Ferreira
Journal:  BMC Oral Health       Date:  2019-06-25       Impact factor: 2.757
  6 in total

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