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Literature DB >> 10169233

The role of expectations in the perception of health care quality: developing a conceptual model.

T Conway¹, S Willcocks.
1. University of Salford, UK.

Abstract

Proposes a conceptual model of quality which incorporates an expectation framework. The model was prompted by a related empirical study examining effectiveness in a health care setting which highlighted the importance of quality measures in a contracting environment. The model attempts to understand the relationships between perceived service quality and patient expectations, experience and satisfaction. Makes recommendations which are considered to be relevant to NHS policy makers.

Entities: Species

Mesh：

Year: 1997 PMID： 10169233 DOI： 10.1108/09526869710167058

Source DB: PubMed Journal: Int J Health Care Qual Assur Inc Leadersh Health Serv ISSN： 1366-0756

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Cited

10 in total

Review 1. Met or matched expectations: what accounts for a successful back pain consultation in primary care?

Authors: Ehab E Georgy; Eloise C J Carr; Alan C Breen
Journal: Health Expect Date: 2011-06-17 Impact factor: 3.377

2. [Expectations of patients: what aspects of a health centre do they value? A qualitative-quantitative study].

Authors: F Palacio Lapuente; R Marquet Palomer; A Oliver Esteve; P Castro Guardiola; M Bel Reverter; J L Piñol Moreso
Journal: Aten Primaria Date: 2003-03-31 Impact factor: 1.137

3. Patient expectations and their satisfaction in the context of public hospitals.

Authors: Adugnaw Berhane; Fikre Enquselassie
Journal: Patient Prefer Adherence Date: 2016-09-22 Impact factor: 2.711

4. The experience of couples being given an oxygen concentrator to use at home: A longitudinal interpretative phenomenological analysis.

Authors: Ross Thomson; Jennifer L Martin; Sarah Sharples
Journal: J Health Psychol Date: 2015-11-29

5. Perceptions and satisfaction of caregivers regarding rehabilitation services from selected rehabilitation centres in the Western Cape.

Authors: Nondwe B Mlenzana; Arne H Eide; Jose M Frantz
Journal: Afr J Disabil Date: 2018-10-25

10. What do consumers with chronic conditions expect from their interactions with general practitioners? A qualitative study of Australian consumer and provider perspectives.

Authors: Hyun Jung Song; Sarah Dennis; Jean-Frédéric Levesque; Mark Fort Harris
Journal: Health Expect Date: 2020-03-23 Impact factor: 3.377

10 in total

The role of expectations in the perception of health care quality: developing a conceptual model.

Review 1. Met or matched expectations: what accounts for a successful back pain consultation in primary care?

2. [Expectations of patients: what aspects of a health centre do they value? A qualitative-quantitative study].

3. Patient expectations and their satisfaction in the context of public hospitals.

4. The experience of couples being given an oxygen concentrator to use at home: A longitudinal interpretative phenomenological analysis.

5. Perceptions and satisfaction of caregivers regarding rehabilitation services from selected rehabilitation centres in the Western Cape.

6. Youth Perspectives of Healthcare in Central Mexico: An Application of Massey's Critical Health Literacy Framework.

7. Expectations of healthcare quality: A cross-sectional study of internet users in 12 low- and middle-income countries.

8. Incorporating Method Dissatisfaction into Unmet Need for Contraception: Implications for Measurement and Impact.

9. Patient-reported healthcare expectations in inflammatory bowel diseases.

10. What do consumers with chronic conditions expect from their interactions with general practitioners? A qualitative study of Australian consumer and provider perspectives.