Literature DB >> 10142015

Measuring service quality at a university health clinic.

E A Anderson1.   

Abstract

Describes research undertaken to assess the quality of service provided by a public university health clinic. The SERVQUAL instrument was administered to patients of the University of Houston Health Center in order to evaluate customer perceptions of service quality. The results of this study are currently being incorporated into the clinic's strategic planning process, specifically with respect to future resource allocation towards quality improvement projects.

Entities:  

Mesh：

Year:  1995        PMID： 10142015     DOI： 10.1108/09526869510081866

Source DB:  PubMed          Journal:  Int J Health Care Qual Assur        ISSN： 0952-6862


  8 in total

1.  Service quality perceptions in primary health care centres in Greece.

Authors:  Vicky Papanikolaou; Sotiris Zygiaris
Journal:  Health Expect       Date:  2012-02-02       Impact factor: 3.377

2.  Evaluating whether direct-to-consumer marketing can increase demand for evidence-based practice among parents of adolescents with substance use disorders: rationale and protocol.

Authors:  Sara J Becker
Journal:  Addict Sci Clin Pract       Date:  2015-02-10

3.  Patient perceptions and expectations of an anticoagulation service: a quantitative comparison study of clinic-based testers and patient self-testers.

Authors:  Arthur G Money; Julie Barnett; Jasna Kuljis; Debbie Duffin
Journal:  Scand J Caring Sci       Date:  2015-02-16

4.  Creating an Excellent Patient Experience Through Service Education: Content and Methods for Engaging and Motivating Front-Line Staff.

Authors:  Denise M Kennedy
Journal:  J Patient Exp       Date:  2017-07-17

5.  Determination of quality gap for educational services in undergraduate medical education. A cross-sectional study in Saudi Specialized Health Sciences University.

Authors:  Ahmed Aldarmahi; Hussein A Algahtani; Mohammed Alrabia; Nada Abuarab; Bader Shirah
Journal:  Saudi Med J       Date:  2019-06       Impact factor: 1.484

6.  Assessment of the Quality of Public Hospital Healthcare Services by using SERVQUAL.

Authors:  Đurđana Ozretić Došen; Vatroslav Škare; Vesna Čerfalvi; Željka Benceković; Tanja Komarac
Journal:  Acta Clin Croat       Date:  2020-06       Impact factor: 0.932

7.  Professional Mental Health Help-Seeking Amongst Afghan and Iraqi Refugees in Australia: Understanding Predictors Five Years Post Resettlement.

Authors:  Ana-Marija Tomasi; Shameran Slewa-Younan; Renu Narchal; Pilar Rioseco
Journal:  Int J Environ Res Public Health       Date:  2022-02-08       Impact factor: 3.390

8.  A conceptual framework for quality of care.

Authors:  Ali Mohammad Mosadeghrad
Journal:  Mater Sociomed       Date:  2012
  8 in total

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