Measuring physician satisfaction with radiology services.

During 1991 the AHRA Statistical Resource Committee received requests from association members for guidance on aspects of radiology service delivery that risk losing business. With the assistance of interested members, the Committee developed a process for addressing this issue. This article discusses the rationale for surveying referring physicians and presents the results of a pilot physician satisfaction survey. Through review of the results of the pilot survey, the Committee believes that we can assist radiologists and radiology administrators in developing methods to improve total quality.