Literature DB >> 10116639

A model of service quality perceptions and health care consumer behavior.

S J O'Connor1, R M Shewchuk, M R Bowers.   

Abstract

Analysis of covariance structures (LISREL) was used to examine the influence of consumer held perceptions of service quality on consumer satisfaction and intentions to return. Results indicate that service quality is a significant predictor of consumer satisfaction which, in turn, predicts intention to return. Health care marketing implications are discussed.

Mesh：

Year:  1991        PMID： 10116639

Source DB:  PubMed          Journal:  J Hosp Mark        ISSN： 0883-7570


  2 in total

Review 1.  Public release of performance data in changing the behaviour of healthcare consumers, professionals or organisations.

Authors:  Nicole A B M Ketelaar; Marjan J Faber; Signe Flottorp; Liv Helen Rygh; Katherine H O Deane; Martin P Eccles
Journal:  Cochrane Database Syst Rev       Date:  2011-11-09

2.  Measuring OPD Patient Satisfaction with Different Service Delivery Aspects at Public Hospitals in Pakistan.

Authors:  Abid Hussain; Muhammad Asif; Arif Jameel; Jinsoo Hwang
Journal:  Int J Environ Res Public Health       Date:  2019-07-02       Impact factor: 3.390
  2 in total

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