Literature DB >> 10108616

The complaints procedure.

T Geffen1.   

Abstract

Between October 1981, when the Health Services Complaints' Procedure was introduced, and June 1989, the Regional Medical Officer of the North West Thames Regional Health Authority received 171 complaints with a request for an independent professional review. This was granted in 75 cases, and this paper describes the procedure and the results of the analysis.

Mesh:

Year:  1990        PMID: 10108616

Source DB:  PubMed          Journal:  Health Trends        ISSN: 0017-9132


  2 in total

1.  Clinical complaints and their handling: a time for change?

Authors:  L J Donaldson; J Cavanagh
Journal:  Qual Health Care       Date:  1992-03

2.  Your child is dead.

Authors:  I Finlay; D Dallimore
Journal:  BMJ       Date:  1991-06-22
  2 in total

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