Literature DB >> 10106001

Understanding complaints.

C Kaye1, T MacManus.   

Abstract

Mesh：

Year:  1990        PMID： 10106001

Source DB:  PubMed          Journal:  Health Serv J        ISSN： 0952-2271


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  4 in total

1.  Voices unheard: barriers to expressing dissatisfaction to health plans.

Authors:  Mark Schlesinger; Shannon Mitchell; Brian Elbel
Journal:  Milbank Q       Date:  2002       Impact factor: 4.911

2.  Patients' liaison group.

Authors:  V Williamson
Journal:  Br J Gen Pract       Date:  1993-07       Impact factor: 5.386

3.  Clinical complaints and their handling: a time for change?

Authors:  L J Donaldson; J Cavanagh
Journal:  Qual Health Care       Date:  1992-03

4.  Clinical complaints: a means of improving quality of care.

Authors:  P Bark; C Vincent; A Jones; J Savory
Journal:  Qual Health Care       Date:  1994-09
  4 in total

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