Literature DB >> 10104016

How patients evaluate the quality of ambulatory medical encounters: a marketing perspective.

K D Bopp1.   

Abstract

Quality is becoming an important issue in marketing ambulatory medical services. Based on an empirical study, this article examines how consumers evaluate the quality of medical encounters and how providers can influence patients' perceptions of quality.

Entities:  

Mesh：

Year:  1990        PMID： 10104016

Source DB:  PubMed          Journal:  J Health Care Mark        ISSN： 0737-3252


  5 in total

1.  Patterns of health services utilization by recent immigrants.

Authors:  Nicole Leduc; Michelle Proulx
Journal:  J Immigr Health       Date:  2004-01

2.  Adapting the SERVQUAL scale to hospital services: an empirical investigation.

Authors:  E Babakus; W G Mangold
Journal:  Health Serv Res       Date:  1992-02       Impact factor: 3.402

3.  Evaluation of service quality of hospital outpatient department services.

Authors:  Abhijit Chakravarty
Journal:  Med J Armed Forces India       Date:  2011-08-07

4.  Operations research survey and computer simulation of waiting times in two medical outpatient clinic structures.

Authors:  R H Edwards; J E Clague; J Barlow; M Clarke; P G Reed; R Rada
Journal:  Health Care Anal       Date:  1994-05

5.  Evaluating the Impact of Wait Time on Orthopaedic Outpatient Satisfaction Using the Press Ganey Survey.

Authors:  Ajinkya A Rane; Andrew R Tyser; Nikolas H Kazmers
Journal:  JB JS Open Access       Date:  2019-10-18
  5 in total

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